Series 4: ZEN WISDOM

WORKING WITH OWNERS REPS & DIFFICULT CLIENTS

Ed Earl shares his wisdom from 15 years as an Owners Representative on custom homes, from managing client expectations to identifying and working with difficult clients. Ed identifies the key qualities of an effective Owners Rep and how contractors can deal with a bad owners rep and help to improve the situation. He also outlines the advantages to both builders and owners of having an Owners Rep and how this often overlooked position can be the integral part of a custom home construction team. Presentation at National Custom Builders Council, San Diego, CA October, 2016

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